Returns Policy

Your Right to Return and Returns Policy
Products purchased from the website may be returned within fourteen (14) calendar days, for a refund of the original purchase price, less original freight cost if you are not satisfied or the Product is not of merchantable quality, following the date you receive the Products, subject to compliance with the following:

• You must receive an RMA # that can be obtained by calling or faxing our customer service department on the contact number on our 'Contact Us' screen
• You must provide your Customer ID, invoice number, item description, and serial number with the returned Products
• You must return the Product to the address given to you by the agent that issued the RMA#. The returned Product should be in 'as new condition,' in its original packaging and containing all manuals, parts, documents, warranty cards and all accessories originally shipped
• Prior to any reimbursement of the Product price you must prepay the Product carriage/delivery charges and assume all risk of loss and damage to Products while in transit to us
• Freight costs incurred by you for shipping the system to you originally will not be reimbursed

If you return Products:

• Which have been damaged or used
• Without a RMA # return reference number
• After the fourteen (14) calendar day return period
• Without proper or with missing packaging
• Parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing
• Without pre-paid delivery

Monkeyware Computers Ltd retains the right either to refuse to refund Product purchase price, or to charge you repair or related fees and delivery charges. We may in that case deduct those fees and charges from any payments to be refunded to you. Subject to the above qualifications, we will repay the actual amount paid to us, less any fees and charges due to us (as per the above) on returned Products, by issuing you a refund using the refund method we choose or by crediting your account.

Monkeyware Computers Ltd endeavours to ship all Monkeyware Computers Ltd branded Products free from defects however Monkeyware Computers Ltd operates a Dead Pixel Policy where we will replace your LCD if there are 6 or more dead pixels. If you have just received your system and it contains 6 or more dead pixels then contact us to arrange for a replacement.

Exceptions to right of return
The right of return and refund does not apply to software sold with Monkeyware Computers Ltd branded products, or as a separate product if the license seal has been broken and/or shrink-wrap packaging opened or if the Monkeyware Computers Ltd branded Products have been customised in accordance with your instruction.